Delivery Policy

REPUBLIC OF IRELAND AND NORTHERN IRELAND

We are delighted to offer customers from the Republic of Ireland and Northern Ireland Free Delivery* on orders over €99. We offer FREE Delivery on purchases over €99 and all gift card sales. We charge €5 postage for purchases less than €99. Delivery will be within 3 working days.

GLS is our primary courier for this region,you will receive a notification email to confirm the goods you have ordered have been dispatched along with a track and trace number. You can check the status of your order on https://gls-group.eu/IE/en/parcel-tracking If you have any queries about the status of your order, please do not hesitate to contact us at customerservice@dervansfashions.ie. From time to time we may use An Post or other courier services depending on the item.

UK & SCOTLAND Customers from United Kingdom, Scotland & Wales will be charged €10 and will receive their delivery from GLS or through one of their international partners. Delivery will be within 3-5 working days.

REST OF THE WORLD

Delivery can take up to 10 days to European countries and 20 days for Rest of World.

SHIPPING FEES BY REGION

REGIONS SHIPPING FEES
Ireland & Northern Ireland If under €99 = €5 If Over €99 = Free
United Kingdom & Islands €10.00
Rest of World €25.00

COLLECT IN-STORE

When ordering your purchases, you can opt to collect your items in-store by selecting the “Click & Collect” option. Your order will be ready for collection 3 hours after the order has been placed. Store Pick up times;

  • Monday to Wednesday 9.30am - 6.00pm
  • Thursday 9:30am – 9:30pm
  • Friday 9.30am - 7.00pm
  • Saturday 9.30am - 6.00pm

When collecting your items in-store, remember to bring your order confirmation email which will be emailed to you once your order has been completed and ready for collection. We will accept the email in printed format or on a tablet or smart phone.

WHAT HAPPENS AFTER I PLACE AN ORDER?

When your order is placed, we will send you an email to confirm all your details are correct. Once we have dispatched your item(s), you will receive a second email from us noting your delivery information and tracking number where applicable.

GIFT CARDS

We offer FREE post for all Gift Cards ordered. Gift Cards will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order.

All Gift Card orders are sent with An Post postal service.

Please note - Gift Cards cannot be returned once purchased and cannot be exchanged for cash or other gift cards. Gift cards purchased in-store or on our website cannot be used as a form of payment on the website; they may only be used in-store. We cannot take responsibility for any gift cards that are lost, stolen or used by someone other than your recipient after delivery. Make sure your recipient has received their gift card, as it is their responsibility to keep the Gift Card safe.

We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.