Refund policy
If for any reason you are unhappy and would like to return an online purchase from Dervans Fashions, we are happy to refund you as long as you notify us within 14 days of receiving your delivery. In line with Irish and EU Consumer Rights regulations, you then have an additional 14 days from your notification date to get the items back to us, either in-store or by post. For more details on your legal rights, please review our Right to Withdrawal page.
To be eligible for a refund, the following standard conditions must apply:
- Items must be unworn, unused, and in saleable condition.
- Items must have all original tags attached and remain in their original packaging.
- You must provide the original receipt or proof of purchase.
- It is your responsibility to make sure returned items are correctly packaged so they arrive undamaged.
- All return shipping costs are the sole responsibility of the customer.
Refunds will be issued upon receipt of the returned goods and fulfillment of the conditions above.
Quick Links:
Exclusions & Non-Returnable Items:
For reasons of health and hygiene, we are unable to offer an exchange or refund on:
- Underwear/lingerie, control lingerie, shapewear, hosiery, and swimwear.
- Hats and hair accessories.
- Personal care goods (such as beauty products) and gift cards.
Exchanges:
The fastest way to secure an alternative size or style is to return your original item for a refund and place a new order online for the replacement item.
Refund Processing Times:
Once your return is received and inspected, we will notify you of the status of your refund. If approved, you will be automatically refunded on your original payment method. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or card issuer. If more than 15 business days have passed since approval, please contact us at online@dervansfashions.ie.
International Returns & Customs Fees (Outside EU / UK / US)
If you are returning items to us from outside of the European Union (including Great Britain and the United States), please note that return postage is at your own expense and you may be subject to import duties or customs fees.
Important: Any customs duties, clearance fees, or import VAT charged to Bernard Dervan & Co. Ltd to receive your returned package back into Ireland will be deducted directly from your final refund amount. We highly recommend marking your package clearly as "Returned Goods - No Commercial Value" on your customs declaration to prevent these charges.
How to Make Your Return
Option 1: In-Store Returns (Free)
You can return online purchases directly to our physical store. Please bring the original payment card used for the purchase and your order confirmation. One of our store assistants will process your refund or help you select an alternative. Refunds to payment cards typically take 3 to 5 business days to process.
Option 2: Returning by Post or Courier
If you wish to return your item by post or courier service:
- We strongly recommend contacting us first — we may be able to quickly resolve your issue or suggest an alternative before you ship.
- You must notify us of your intention to return within 14 days of receiving your parcel.
- Once you have notified us, you have a further 14 days to post the items back to us. Please package your items securely, enclose your completed returns form, and ship to our return address below.
Return Address:
Bernard Dervan & Co. Ltd (Dervans Fashions)
62-65 Main Street,
Loughrea,
Co. Galway,
H62 VX03
Return via An Post Online Portal
For your convenience, we offer easy returns through the An Post Returns Portal, which can offer reduced return postage rates.
Just follow these simple steps:
- Please contact us first — we are always happy to help with questions or explore faster solutions. You can reach us at online@dervansfashions.ie or by phone at 091 841087.
- If we cannot resolve your query or offer a suitable alternative, proceed to the An Post Returns Portal.
- Select our store name (Dervans Fashions) from the list.
- Choose your reason for return.
- Enter your order number (e.g., 1001).
- Select your return method and complete the process online.
- Please ensure your return reason is clearly noted on your return paperwork inside the parcel.
Extended Christmas Returns Policy
For purchases made during the holiday season (from 24th November onwards), we gladly offer an extended exchange period until January 17th. All returns must be accompanied by a valid store receipt or gift receipt.
If a full receipt is presented within 14 days of purchase, a refund will be granted. For items returned outside of the 14-day window, or those accompanied by a Gift Receipt, we will offer an exchange or store credit only.
Please Note: This holiday extension does not apply to clearance stock, underwear, or accessories. Our standard non-returnable policy still applies to these items during this period.
For details on how we process your personal data during purchase and returns, please review our Privacy Policy.
