Refund policy
Returns & Refund Policy
If for any reason you are unhappy and would like to return an online purchase, we are happy to refund you as long as you notify us within 14 days of receiving your delivery. You then have an additional 14 days to get the items back to us either in-store or by post.
The following conditions apply:
- Items must be unworn.
- Items must have all original tags.
- Items must be in saleable condition.
- It is your own responsibility to make sure returns are correctly packaged so as to arrive undamaged.
- Returning items will be at the expense of the customer.
Refund will be issued upon receipt of returned goods and fulfilment of above conditions.
For reasons of health and hygiene we are unable to offer exchange or refund on:
- Underwear/lingerie, control lingerie and shapewear, hosiery and swimwear
- Hats and hair accessories
In-Store Returns for Online Purchases.
You can return online purchases in-store. Please bring the original payment card used for the purchase and one of our store assistants will refund you or help you find an alternative. Refunds to cards can take 3–5 business days to process.
Returning items by An Post or parcel/courier service
- If you're considering a return, please contact us first — we may be able to help resolve your query or suggest an alternative.
- If we’re unable to help and you still wish to return the item, you have 14 days to notify us of your intention to return.
- After notifying us, you then have a further 14 days to return the items. Include the completed returns form, enclose it with your repackaged items, and attach the address label provided in your parcel.
Return via An Post Online Portal
We also offer the option to return your order via the An Post Returns Portal, which can offer reduced return postage rates.
Just follow these steps:
- Please contact us first — we’re happy to help with any questions or quicker solutions, via online@dervansfashions.ie or 091 841087.
- If we cannot help you resolve the query or provide an alternative then continue.
- Go to the An Post Returns Portal
- Select our store name from the list
- Choose the reason for return
- Enter your order number (e.g. 1001)
- Choose your return option and complete the process online
- Please ensure to put the return reason on your return documentation.
Return Address:
62-65 Main Street, Loughrea, Co Galway. H62 VX03
- Please note that if you are shopping with us outside of the EU, including the UK, you may be subject to customs fees when making a return to us by post/courier.
Extended Christmas Returns Policy:
FROM 24th November 2025 WE WILL EXCHANGE ANY ITEMS BOUGHT IN STORE OR ONLINE AS CHRISTMAS PRESENTS up to January 17th 2026, once accompanied by a valid receipt or gift receipt.
If a full receipt is presented that is within 14 days a refund will be granted, however if it is outside 14 days, or accompanied by a Gift Receipt it will be EXCHANGE ONLY in all cases.
IMPORTANT: This does NOT apply TO CLEARANCE STOCK, UNDERWEAR or ACCESSORIES. Our NO-RETURNS POLICY still applies to these items throughout this period.
