• Style no: 11419990B002
• Brand: Tuc Tuc
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We work hard to get your orders to you as quickly as possible.

Quick Links:

• Shipping & Delivery Timescales
• Delivery Address, Lost or Damaged Parcels
• Shipping Fees & International Customs
• Undelivered, Refused & Uncollected Parcels
• Collect In-Store (Click & Collect)

SHIPPING & DELIVERY TIMESCALES

• Dispatch Time: We aim to dispatch all orders within 24 hours of placement, Monday to Saturday. Orders placed on Sundays or bank holidays are dispatched the next working day. Dispatch may take longer during peak seasonal periods or temporary store closures.
• Delivery Estimates: An expected delivery timeframe will be provided to you at checkout once you select your shipping method.
• 30-Day Guarantee: In accordance with Irish and EU consumer legislation, we will deliver your order within 30 days of purchase unless a longer period was explicitly agreed. If we fail to do so, you are entitled to cancel and receive a full refund.
• Christmas Last Order Dates: Published on our website each year. Orders placed after these dates cannot be guaranteed to arrive before Christmas.

DELIVERY ADDRESS, LOST OR DAMAGED PARCELS

• Delivery Address: Please check your delivery address carefully at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. Parcels returned to us for this reason are covered under "Undelivered, Refused & Uncollected Parcels" below.
• Lost or Damaged Parcels: Your order is our responsibility until it is delivered to you. If your parcel has not arrived within the expected timeframe, or arrives damaged, please contact us as soon as possible at online@dervansfashions.ie or 091 841087 with your order number. For damaged parcels, please keep the packaging and send us photos. We will investigate with the carrier and arrange a replacement or refund.

SHIPPING FEES & INTERNATIONAL CUSTOMS (INCLUDING GREAT BRITAIN & US)

Shipping fees are calculated and clearly displayed at checkout once your delivery address is entered.

• Import Duties & Taxes: For all orders shipped outside of the European Union (including Great Britain and the United States), any local customs duties, import VAT, clearance fees, or brokerage charges are not included in the purchase price or shipping fees. These fees are determined by the destination country's customs authority, are usually collected by the carrier before delivery, and must be paid entirely by the customer.
• Northern Ireland: Orders delivered to Northern Ireland are not subject to customs duties or import VAT.
• Payment Deadlines: The carrier will contact you to request payment. Carriers often allow only a short time to pay (in some cases as little as 5 days). If charges are not paid in time, the parcel will be returned to us.
• Customs Declarations: We are legally required to declare the full value and contents of every parcel. We cannot mark orders as gifts, reduce the declared value, or pay customs charges on your behalf.

UNDELIVERED, REFUSED & UNCOLLECTED PARCELS

If your parcel is returned to us because it was refused on delivery, not collected from the carrier, depot or post office within the time allowed, not released because customs charges were not paid, or undeliverable due to an incorrect or incomplete address, we will treat your order as cancelled. Once the parcel is back with us, we will refund the price of your items and the standard delivery charge you paid, minus:

• the return-to-sender cost charged to us by the carrier. This is typically equal to the shipping charge for your order and destination, and applies even where your order qualified for free shipping; and
• any customs duties, taxes or fees billed to us in connection with the parcel.

Abandoned Parcels: If the carrier or customs authority does not return the parcel to us (for example, if it is abandoned, held or destroyed), we are unable to issue a refund until the goods are returned to us. We will help you trace the parcel where we can.

Re-Sending: If you would prefer us to re-send a returned parcel, please contact us. A new shipping charge will apply.

COLLECT IN-STORE (CLICK & COLLECT)

When purchasing online, you can choose to collect your items in our store by selecting the Click & Collect option at checkout.

• Collection Window: We will email you when your order is ready. Orders placed during store opening hours are usually ready within 1 hour. Orders placed outside opening hours will be ready from the next opening time.
• What to Bring: Your order confirmation email (printed or displayed on a smartphone/tablet) and a valid photo ID. If someone is collecting on your behalf, they will need your order confirmation and their own photo ID.
• Collection Times: Monday to Saturday: 9:30am – 6:00pm (Closed Bank Holidays). We also open on selected Sundays in the run-up to Christmas. Please see our website for seasonal opening hours.
• Location: 62-65 Main Street, Loughrea, Co. Galway, H62 VX03.
• 14-Day Holding Policy: We will hold your Click & Collect order in-store for 14 days. If your order has not been collected within 14 days, we will contact you. If we cannot reach you or collection is not arranged, we reserve the right to cancel the order and issue a refund to your original payment method.

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